Contact Us First
A return must be reviewed and authorized before any item is sent back. Unapproved returns may not be accepted.
Bagoria Customer Care
Refund Policy
We want every Bagoria purchase to feel considered, confident, and straightforward. This policy explains how return requests, product inspections, exchanges, refunds, damaged items, incorrect orders, and other post-purchase concerns are handled.
Keep Items Unused
Products must remain unworn, unused, unwashed, unaltered, and free from marks, odors, damage, or signs of handling.
Inspection Is Required
Returned products are reviewed before an exchange, store resolution, or refund is approved.
Original Payment Method
Approved refunds are issued to the original payment method after the returned item has been received and inspected.
Please request authorization before returning any product.
Products sent without prior approval, products sent to an unauthorized location, or packages that do not include the requested order information may be delayed, refused, or returned to the sender.
Return Eligibility
A Clear Standard for Eligible Returns
Return requests must be submitted within 30 days after the order is marked as delivered. To remain eligible, the product must be in substantially the same condition in which it was received and suitable for resale.
This means the product must not show signs of wear, washing, use, alteration, fragrance, makeup, deodorant, pet hair, staining, scuffing, stretching, damage, or improper storage. Original tags, packaging, protective materials, accessories, dust bags, straps, removable parts, and included documentation should be returned whenever supplied.
- 01 The request is submitted within 30 days after confirmed delivery.
- 02 The item has not been worn, washed, used, altered, damaged, or customized after delivery.
- 03 All original components, tags, accessories, and packaging are included where applicable.
- 04 Valid proof of purchase, the order number, and the requested return details are provided.
Bags and accessories should be returned with their structure, surfaces, hardware, straps, packaging, and included components carefully preserved.
Condition Standards
How We Assess Returned Products
Different products require different inspection considerations. Our return review is designed to confirm that an item remains complete, hygienic, undamaged, and appropriate for resale.
Handbags, Totes, Crossbody Bags, Backpacks, and Duffel Bags
Bag interiors and exteriors must be clean and free from stains, debris, odors, scratches, makeup, pen marks, moisture, excessive creasing, or deformation. Handles, straps, zippers, closures, hardware, feet, pockets, removable pouches, and included accessories must remain complete and undamaged.
T-Shirts and Dresses
Clothing must be unworn except for a brief indoor fit check, and it must remain unwashed, unaltered, unstained, and free from body odor, perfume, deodorant, makeup, pet hair, or visible wear. Original garment tags must remain attached where supplied.
Brooches and Belts
Accessories must be returned without scratches, bending, missing stones, damaged pins, worn holes, stretched sections, surface marks, altered sizing, or missing hardware. Protective sleeves, boxes, and included components should be retained.
Return the Full Product Set
Products sold as a set or supplied with detachable components must be returned as a complete unit. Missing straps, inserts, pouches, belts, packaging, decorative pieces, or other included parts may reduce or remove refund eligibility.
Apparel returns should remain clean, unworn, unwashed, unaltered, and complete with original tags and packaging whenever provided.
Fit and Preference Returns
Changed Your Mind or Chose the Wrong Size
We understand that a product may look or fit differently once it is seen in person. Eligible items may be returned when the style, size, proportion, capacity, or color is not right for you, provided the item still meets all return-condition requirements.
Customers are responsible for reviewing product descriptions, dimensions, sizing information, materials, colors, and product details before purchasing. Screen settings and lighting may cause colors to appear slightly different in person, and minor variations that do not represent a product defect are not treated as damage.
- 01 Try apparel on indoors and avoid perfume, makeup, deodorant, or contact with surfaces that may mark the fabric.
- 02 Do not remove tags, protective coverings, packaging, or included parts until you decide to keep the item.
- 03 Review bag measurements and strap lengths carefully, as product images may not communicate exact scale.
- 04 Return shipping charges for preference, sizing, or change-of-mind returns are normally the customer’s responsibility.
Category Guidance
Return Expectations by Product Type
The following guidance helps clarify what should be preserved before a return request is submitted.
Handbags
Return with clean interior lining, original straps, removable pouches, hardware protection, dust bag, and packaging where supplied.
Eligible if UnusedTote Bags
The bag should remain unstained, uncreased beyond normal packaging folds, free from debris, and complete with all included parts.
Eligible if UnusedCrossbody Bags
Return the bag with the original crossbody strap, attachments, closures, protective coverings, and accessory components.
Eligible if UnusedBackpacks
Shoulder straps, zippers, compartments, interior surfaces, and exterior panels must remain clean, complete, and free from signs of carrying.
Eligible if UnusedDuffel Bags
The product must not have been used for travel, gym storage, or packing, and all straps, handles, and removable components must be included.
Eligible if UnusedT-Shirts
Garments must be unworn, unwashed, unaltered, odor-free, unstained, and returned with original tags attached where provided.
Eligible if UnwornDresses
Dresses may be tried on indoors but must not show wear, makeup, deodorant, perfume, alterations, damage, or removed tags.
Eligible if UnwornBrooches
Pins, clasps, decorative stones, metal surfaces, packaging, and protective components must remain undamaged and complete.
Eligible if UnusedBelts
Belts must not show wear at holes, buckles, edges, surfaces, or adjustment areas and must not have been shortened or altered.
Eligible if Unworn
Return Process
How to Request and Complete a Return
Please follow each step carefully. Returning an item without approval or without the required information can delay inspection and refund processing.
Submit Your Request
Contact Bagoria within 30 days of delivery. Include your full name, order number, the item you wish to return, the quantity, and a clear explanation of the reason for the request.
Provide Supporting Details
For damaged, defective, incorrect, or incomplete products, provide clear photographs of the item, packaging, shipping label, affected area, and any missing or incorrect components.
Wait for Return Authorization
Our customer support team will review the request and provide the approved return instructions when the item qualifies. Do not send the package before receiving authorization.
Pack the Item Carefully
Place the item, original packaging, tags, straps, accessories, and included components inside suitable protective packaging. Avoid attaching tape or shipping labels directly to retail packaging.
Use Trackable Shipping
When return shipping is the customer’s responsibility, use a trackable delivery service and retain the shipping receipt. Bagoria is not responsible for return packages lost before confirmed receipt.
Allow Time for Inspection
After the return is delivered, the item is inspected for condition, completeness, and eligibility. We will communicate the approval, partial approval, rejection, exchange, or other resolution.
Refund Processing
What Happens After Inspection
Once a returned item is received, Bagoria reviews the condition and confirms whether the return complies with this policy. Inspection may require several business days depending on order volume and the nature of the return.
When approved, the refund is issued to the original payment method. Your bank, credit card provider, or payment service may require additional time before the credit appears in your account.
Inspection Period
Returns are generally inspected within 3–7 business days after confirmed
delivery to the approved return location.
Refund Method
Approved refunds are normally issued to the original payment method used
for the order.
Bank Processing
Financial institutions may require additional processing time after
Bagoria submits the refund.
Original Shipping
Original shipping charges are not refundable unless the return results
from a confirmed Bagoria fulfillment error or verified defective item.
Return Shipping
Return shipping for preference, sizing, color, capacity, or
change-of-mind returns is normally the customer’s responsibility.
Partial Refunds
Bagoria may issue a partial refund or decline a refund when an item is
incomplete, damaged, used, altered, or returned outside the approved
conditions.
Special Return Situations
Damaged, Incorrect, or Incomplete Orders
Please inspect your order promptly after delivery. Report visible damage, incorrect products, manufacturing concerns, or missing components as soon as possible so the issue can be reviewed accurately.
Damaged on Arrival
Provide clear photographs of the outer package, shipping label, protective materials, full product, and damaged area. Do not discard packaging until the review is complete.
Wrong Product Received
Keep the product unused and retain all packaging. Send photographs showing the item received, its label or identifying details, and the shipping documentation.
Incomplete Product Set
Check all packaging carefully before reporting missing straps, pouches, belts, decorative pieces, or other components. Provide photographs of everything received.
Possible Product Defect
Explain the issue in detail and provide close-up and full-product photographs. Normal material variation, minor thread ends, packaging creases, or color differences caused by screens may not be defects.
Package Marked Delivered
Check the delivery location, household members, neighbors, secure areas, building reception, and carrier information. Delivery investigations may require additional evidence and carrier review.
Cancellation Requests
Cancellation requests are not guaranteed once processing begins. If an order has already entered fulfillment or shipped, the standard return process may apply after delivery.
Non-Returnable Conditions
Items That May Not Qualify for Return
A return may be declined when the item cannot be resold safely, hygienically, or in its original product condition.
Visible Signs of Use
Items showing wear, washing, stains, odors, makeup, deodorant, pet hair, scratches, stretching, scuffing, debris, damaged surfaces, altered structure, or other signs of use may not qualify.
Changes Made After Delivery
Products that have been resized, shortened, repaired, decorated, personalized, modified, washed, treated, or otherwise altered by the customer or another party cannot normally be returned.
Missing Components or Packaging
Returns missing straps, pouches, belts, decorative elements, removable parts, product tags, packaging, protective materials, or other included components may be rejected or partially refunded.
Clearly Marked Final-Sale Items
Products clearly identified as final sale, non-returnable, clearance, or otherwise excluded at the time of purchase are not normally eligible for return unless they arrive damaged, defective, or incorrect.
The Bagoria Commitment
A Thoughtful Resolution Begins With Clear Information
Keep your order details, preserve the product and packaging, document any concern clearly, and contact us before returning the item. These steps help our team review your request accurately and provide the most appropriate available resolution.
Refund Policy Questions
Helpful Answers Before You Submit a Request
The following information addresses common questions about eligibility, return shipping, product condition, exchanges, refund timing, and order concerns.
How long do I have to request a return?
Return requests must be submitted within 30 days after the order is
marked as delivered. Requests submitted after this period may not be
eligible. Approval is also subject to the product meeting all return
condition requirements.
Can I send my return without contacting Bagoria first?
No. Please request authorization before sending any product. Unapproved
returns, returns sent to the wrong location, or packages without the
required order details may be delayed, refused, or returned to the
sender.
Who pays for return shipping?
Customers are normally responsible for return shipping when the return
is related to size, preference, color, capacity, styling, or a change of
mind. Bagoria may provide a different resolution when a confirmed
fulfillment error, incorrect item, or verified product defect is
involved.
Can I exchange an item for another size or style?
Exchange availability depends on product eligibility and current
inventory. In some cases, the most efficient resolution may be to return
the original item for an approved refund and place a new order for the
preferred size or style.
Can I return a dress or T-shirt after trying it on?
Apparel may be tried on briefly indoors, but it must remain unworn,
unwashed, unaltered, unstained, odor-free, and free from makeup,
deodorant, perfume, pet hair, or other signs of wear. Original tags must
remain attached where supplied.
What should I do if my item arrives damaged?
Preserve the item and all packaging. Provide your order number and clear
photographs of the shipping label, outer package, protective materials,
complete product, and damaged area. Do not discard packaging until the
review is complete.
How long does a refund take?
After the return is delivered, inspection generally requires 3–7
business days. Once approved, the refund is submitted to the original
payment method. Your bank or payment provider may require additional
time before the credit appears.
Are original shipping charges refundable?
Original shipping charges are normally non-refundable. An exception may
apply when the return results from a verified Bagoria fulfillment error,
an incorrect product, or a confirmed defect covered by the approved
resolution.
What happens if my return shows signs of use?
Items that are worn, washed, used, damaged, altered, stained, incomplete,
or otherwise unsuitable for resale may be declined. Depending on the
condition, Bagoria may also apply a partial refund or other appropriate
resolution.