FAQ

After checkout is completed, review the confirmation information shown during the ordering process. Confirm that the product name, selected color, selected size, quantity, delivery address and customer information are correct.

Keep your order details available until delivery is complete. They help the support team locate your purchase quickly if assistance is needed.

Change requests should be submitted as soon as possible. Once an order enters processing or shipping, a modification may no longer be available.

Clearly state the exact item, option or delivery detail that needs to be corrected. Avoid placing a second order unless you intentionally want both purchases.

Available delivery information is presented during the purchase process and may also appear with your order confirmation. Timing can vary according to the product, destination, processing stage, carrier activity and local delivery conditions.

Before wearing or using the product, confirm the following:

• The item, color, size and quantity match your order.
• All detachable straps, hardware or included components are present.
• The product has not been damaged during transportation.
• Closures, zippers, buckles, buttons and fastenings operate normally.
• The product dimensions and condition meet your expectations.

Keep the original packaging and product labels until the item has been carefully inspected.

Compare the listed measurements with an item you already own that fits or functions the way you prefer. For bags, compare width, height, depth, handle drop and strap range. For apparel, compare chest or bust width, waist, hip, shoulder, sleeve and overall length where provided.

Measuring a familiar item generally provides a more useful comparison than relying only on a size name.

Fit can vary because of fabric composition, stretch, garment construction, intended silhouette, seam placement, lining and design proportions. A relaxed T-shirt, fitted dress and structured dress may all feel different even when labeled with the same size.

Use the measurements and fit description provided for the individual product.

Measure around the exact position where the belt will be worn. A waist belt, high-waist belt and hip belt may require different lengths.

Compare that measurement with the product length and available adjustment range. Also consider whether you plan to wear the belt over a dress, T-shirt, jacket or thicker layered outfit.

Review the fabric stretch, intended fit and your preferred silhouette. Choosing the larger option may provide more ease, while the smaller option may create a closer fit when the fabric has sufficient stretch.

Compare both size measurements with a similar garment you already wear comfortably before making the final selection.

Choose according to what you carry and how you prefer to move through the day. Handbags offer a polished carried silhouette, tote bags usually provide more open capacity and crossbody bags offer hands-free convenience with an adjustable strap.

Consider your essential items, preferred access, closure security, shoulder comfort and the occasions where the bag will be used.

Handle drop is the vertical distance from the top center of the bag to the highest point of the handle when it is held upright. It helps indicate whether the handle is designed mainly for hand carrying, elbow carrying or shoulder use.

Compare the handle drop with a bag you already carry comfortably, especially when planning to wear the bag over a coat or layered outfit.

Adjust the strap so the bag rests securely at a comfortable point on your torso without restricting movement. The ideal position depends on your height, clothing layers, bag dimensions and personal preference.

Confirm that adjustment hardware is fully engaged and that the strap is not twisted before carrying the bag.

Avoid overloading the bag beyond normal everyday use. Excessive weight may place unnecessary stress on handles, straps, seams, lining, zippers and attachment points.

Distribute heavier items evenly, place sharp objects inside protective cases and avoid carrying loose liquids that could leak inside the bag.

Adjust both shoulder straps evenly so the backpack sits close to the body without pulling backward or hanging excessively low. The weight should feel balanced rather than concentrated on one shoulder.

Recheck the adjustment when changing clothing layers or carrying a different load.

Place heavier items near the base and distribute weight evenly from side to side. Use internal pockets for smaller objects and keep sharp or rigid items away from areas that may press against the body.

Do not force zippers closed over an overfilled compartment. Reducing the load can help protect the zipper track, seams and overall shape.

Airline size and weight rules vary by carrier, route, fare type and aircraft. Compare the fully packed bag dimensions with the current requirements provided by the airline before traveling.

Soft-sided bags may expand when filled, so measure the bag after packing rather than relying only on its empty dimensions.

Empty the bag completely, clean away loose debris and allow it to dry before storage. Store it in a cool, dry location away from direct sunlight, moisture, sharp objects and heavy pressure.

Lightly support structured bags with clean tissue or soft material to help maintain their shape.

Lay the T-shirt flat without stretching it. Measure the chest from one underarm seam to the other, the shoulder from seam to seam, the sleeve from the shoulder point and the body length from the highest shoulder point to the hem.

Compare those flat measurements with the measurements provided for the product.

Compare the listed length with a dress you already own or measure from the intended shoulder point down the body. The final position can vary according to height, torso length, bust shape, garment cut and footwear.

Review the silhouette and fabric drape in addition to the numeric length.

Screen brightness, display calibration, photography lighting and surrounding colors can affect how a shade appears. Small visual differences between the digital image and the physical item may occur.

Natural and textured materials can also show subtle variation under different lighting conditions.

Follow the care information provided with the garment. When washing is appropriate, separate colors, close fastenings, turn delicate printed or decorated pieces inside out and use a gentle method suitable for the fabric.

Avoid using high heat unless the care information specifically allows it.

Test the brooch on an inconspicuous area and avoid forcing the pin through tightly woven, delicate or fragile material. Position the brooch where the fabric can support its weight without pulling or distorting.

For lightweight fabric, placing the brooch through a seam, reinforced area or small backing layer may provide additional support.

Brooches can be worn on lapels, collars, scarves, dresses, knitwear or selected bags when the material and construction are suitable. Consider proportion, fabric strength and the weight of the piece before fastening it.

Do not attach a sharp pin near areas where it may contact the skin during normal movement.

Position the belt at the natural waist, slightly above the waist or lower on the hips according to the dress silhouette and the proportion you prefer. A narrower belt creates a subtle definition, while a wider belt creates a stronger focal point.

Confirm that the belt remains comfortable when sitting and moving.

Wipe metal hardware gently with a clean, dry, soft cloth after use. Avoid prolonged contact with water, perfume, lotion, cleaning chemicals, salt, excessive heat and abrasive surfaces.

Store accessories separately to reduce scratching, tangling and pressure on decorative elements.

Follow the product-specific care information whenever available. Begin by removing loose debris with a soft, dry cloth. Test any cleaning method on a small, hidden area before applying it more widely.

Avoid soaking the bag, machine washing structured pieces or applying harsh chemicals that may affect color, coating, lining, hardware, adhesives or shape.

Avoid overfilling the bag or placing heavy objects on top of it. When storing, lightly support the interior with clean, soft material and keep handles or straps in a natural position.

Store the bag upright when its construction allows and avoid folding structured panels.

Clean and dry garments before storage. Fold knitwear and other pieces that may stretch on a hanger. Hang dresses only when the fabric, weight and construction are suitable.

Keep clothing away from moisture, direct sunlight, strong odors and surfaces that may transfer color.

Discontinue use when handles, straps, closures, pins, buckles or structural components become damaged, unstable or sharp. Continuing to carry a heavily damaged product may cause further damage to the item or its contents.

Inspect frequently used pieces regularly, especially around stress points and attachment hardware.

Prepare the following details whenever possible:

• Your order information.
• The exact product name, color and size.
• A clear description of the question or issue.
• Relevant product or body measurements.
• Clear photographs when condition, fit or color is involved.
• Details about any missing, damaged or incorrect component.

Do not wear, wash, alter, repair or discard the item or packaging. Photograph the product, packaging, label and any visible issue. Compare the received item with the order details and contact the support team with the available information.

Handle the product carefully and keep it clean, complete, unwashed, unaltered and in its original condition while evaluating basic fit. Avoid removing attached labels until you are satisfied with the item.

Return eligibility may depend on timing, product condition, included components and the circumstances of the request.

Contact the support team before sending any product back. A return sent without the required information or instructions may be delayed, misdirected or difficult to identify.

Keep the product and packaging in a secure condition while waiting for guidance.